Create new support ticket

POST 
/truckers/tickets/

Create a new support ticket for the authenticated carrier. Allows attaching up to 6 files (photos/documents) related to the issue.

Mandatory fields:

• message: Detailed description of the problem or request
• relatedTo: Related operation code (delivery/auction)

Usage example:

1. Report a delivery problem:

   • message: The customer rejected the goods due to damage
   • relatedTo: delivery
   • Attach photos of the damage

2. Request help with a contract:

   • message: I don't understand clause 5 of the contract
   • relatedTo: contract

Notes:

• The user must be authenticated with a valid JWT
• Attached files must be images (jpg, png) or documents (pdf)
• Maximum file size is 5MB per file

Request

Responses

200

Ticket successfully created

400

Invalid input. This may be due to:

• Missing required field (message or relatedTo)
• Invalid reason (not in the allowed list)
• Attachments exceed size or quantity limit

401

Unauthorized. The JWT token is invalid or has expired. Valid authentication is required to access this endpoint.